FAQ’s

We know how daunting it can be moving to a new city, especially if it’s your first time away from home and so we have collated some very common questions that we get asked each year in the hope to answer some of your queries.

  • Q. How much is my deposit?

    A. Deposits for our properties are £250 where applicable

  • Q. What do you do with my deposit?

    A. Your deposit is placed into our deposit protection scheme, where it will be held safely for the duration of your tenancy and will be returned to you at the end of your contract.

  • Q. When do I get my deposit back?

    A. Your deposit will be returned to you within 30 days of your tenancy agreement ending. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment.

  • Q. Upon arrival at the property what do I need to bring with me?

    A. When you come to check-in, please ensure you have paid your rent installment and bring your photo ID with you. Please check property opening times to ensure a member of staff will be onsite to assist in your arrival.

  • Q. What can/should I bring?

    A. You can bring almost all your belongings, but please ensure electrical items are suitable to use in our properties. Non-UK compliant electricals are not suitable for use with UK power outlets. Bedding is not provided at our properties, so bring a sheet to cover the mattress, a duvet and pillows. Our bed sizes are a small double these are 6ft 3inches x 4ft.

  • Q. Do I have access to onsite parking when I arrive to check in?

    A. Some of our properties have car parking facilities, on Check in weekend we will have a number of spaces that are allocated for arrivals. If you have paid for a space, you will have access to this from your arrivals date.

  • Q. Do I need a UK Guarantor?

    A. If you wish to pay your rent over more than one payment, you will need a UK guarantor.

  • Q: I do not have a UK based Guarantor but want to pay in instalments

    A: Of course. When completing your contract, simply select “Use Housing Hand as my Guarantor”. You will then be directed to the Housing Hand platform to complete your application with them

  • Q: I am an international student, can I pay in full?

    A: Most students travelling from abroad do not have a UK based Guarantor and therefore opt to pay in full, yes.

  • Q. As a sponsored student am I eligible to pay my rent in instalments?

    A. We may be able to accept sponsors in place of guarantors in some cases; however, this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.

  • Q. What is included in my rent?

    A. All utility bills such as gas, electricity and water, in accordance to our fair usage policy. Wi-fi is included too. Your TV licence is not included in your rent.

  • Q. Does my rent include insurance?

    A. We’ve got you covered! Contents insurance is automatically included in your rent. LUNA is working in partnership with Endsleigh in order to provide some cover for the contents inside your room. Endsleigh contents insurance will require you to activate this by scanning a QR code that will be provided to you, but it is important for you to check and ensure that you fully understand the protection provided and whether it is enough for your needs.