FAQ’s

Yes—we’ll send a welcome guide before you arrive with all the info you’ll need to get move-in ready.

A few weeks before the start of your tenancy, our property team will contact you to book a check-in slot. It’s important to book a slot so we know when to expect you and can ensure everything is ready for your arrival.

Early arrivals are sometimes possible depending on room availability. If you wish to arrive earlier than your tenancy start date, please contact the property team, and they will do their best to accommodate your needs.

We’ll send you a list ahead of time! All studios come with fitted appliances, but you’ll need to bring your own bedding, towels, kitchenware, and any other personal items. When you come to pick up your keys, please bring some photographic ID.

Your rent covers all your bills – that’s electricity, water, WiFi and even contents insurance. At most LUNA buildings like Burnsall House, Trapezium and Burley Studios, studios include in-room laundry. At Bridgeside, laundry is done in a shared facility and is chargeable unless you’re using your credit (if you book directly with us by 31st June 2025 you’ll get a £200 laundry credit, or £100 if booking through an agent). . The only additional cost is a TV licence if you plan to watch live TV or BBC iPlayer.

It depends on your building! At Burnsall House, Trapezium and Burley Studios, every studio has its own washer/dryer, included in your rent. At Bridgeside, there’s a shared laundry room with washers and dryers (run by a third party), and laundry is chargeable. Book directly before 31st June 2025 and you’ll receive laundry credit to help cover your washes for the year.

At Burnsall House, Trapezium and Burley Studios, there’s an on-site gym included in your rent. At Bridgeside, students can pay to access to the University of Nottingham’s Jubilee Sports Centre, just a 2-minute walk away.

Post will be delivered to mailboxes at reception. Larger parcels are signed for by our team during office hours. At Bridgeside, if your delivery arrives outside these hours, you’ll need to coordinate directly with the courier and meet them at the entrance. Always make sure your full name and room number are on your deliveries!

All LUNA Students buildings are smoke-free environments, including Trapezium, Burley Studios, Burnsall House and Bridgeside. That means no smoking indoors or in any shared or outdoor areas of the property.

No need! Contents insurance is already included in your rent. Don’t forget to register with Howden for Students (the new name for My Endsleigh) to access your cover. To access your cover, please register with the app here.

Apple Store – Howden for Students on the App Store

Android Store/Google Play – Howden for Students – Apps on Google Play

If you’d like extra peace of mind, you can choose to upgrade your policy—this can include cover for items like laptops and mobile phones while you’re out and about, off-site.

You can report maintenance issues through the LUNA app. There’s a guide to downloading and using it in your welcome pack, or just ask at reception if you need help.

We hold regular social events at all our residences. Within your first two weeks, you’ll be invited to a welcome event to meet the rest of the LUNA community!

A few weeks before the start of your tenancy, our property team will contact you to book a check-in slot. It’s important to book a slot so we know when to expect you and can ensure everything is ready for your arrival. Check-in is from 10am on your contract start date, unless you’ve arranged an earlier time with the reception team. If you’re arriving outside of reception hours, please let us know in advance so we can help get you settled.

All tenancies start from the 13th of September 2025. If you’re hoping to move in earlier, speak to the team to check availability.

Yes! Visitors are welcome. Just make sure they’re respectful of the building and your fellow residents. Overnight guests are allowed for a limited number of nights – check with reception for details.

If you miss a rent payment, you might incur a late fee and it could impact your tenancy. We’ll send reminders, but setting up a direct debit is the easiest way to stay on track. If you’re having difficulty paying, contact the team—we’re here to help.

We clean all communal areas, but your room and shared kitchen (if applicable) are your responsibility. If you’d like recommendations for private cleaning services, speak to reception.

If you want to move out early, you’ll still be responsible for the full rent unless you find someone to take over your tenancy. Speak to the team if your circumstances change and we’ll guide you through the process.

Room swaps might be possible depending on availability. If you’d like to move, please speak to the reception team—all room swaps must be managed and approved by the LUNA team. Swapping rooms without informing us is not permitted, as it can impact tenancy agreements and health & safety protocols.

Absolutely—we want you to feel at home! You can add personal touches like photos and soft furnishings, but please avoid anything that might damage the room. Ask at reception if you’re unsure what’s allowed.

We provide essential kitchen appliances (hob, oven, microwave, fridge/freezer). You’ll need to bring your own pots, pans, utensils, and other kitchenware.

We don’t provide bedding as standard, so bring your own or plan to buy some when you arrive. If you need help finding local shops or online options, ask the team.

Yes! Bike storage is available at all our buildings. Just note that bikes aren’t covered under our contents insurance, so we recommend getting your own cover.

We don’t offer early-arrival luggage storage, but there are local services nearby and your travel provider might have options too.

No, meals aren’t included—but every room comes with a kitchen so you can cook for yourself. We’re happy to point out local grocery stores and places to eat!

To keep things safe and comfortable for everyone, we don’t allow pets in any LUNA Students properties.

Yes—please bring a valid photo ID (passport or driver’s licence) and proof of your student status. Your welcome pack includes a full list of what you’ll need.

Report any maintenance issues using the LUNA app. For urgent problems, contact reception or the out-of-hours service—we’ll sort it quickly.

Yes! Your room is yours for the full tenancy period. You don’t need to move out during the holidays.

Nope, your belongings can stay in your room during the holidays. Just make sure your door is locked when you go.

On-site car parking is available at some LUNA properties, but it’s not included in your rent unless explicitly stated and confirmed in writing. Any payments for car parking permits are separate from your tenancy agreement. Spaces are very limited and offered on a first-come, first-served basis if available at all—please speak to your property team to check availability and pricing.​

Here’s a quick guide by property:​

Bridgeside, Nottingham: There is no on-site parking at Bridgeside. The nearest option is visitor parking on the University of Nottingham’s Jubilee Campus, and on-street parking nearby is pay and display. Unfortunately, residents are not eligible for council-issued parking permits in this area. We’re in ongoing discussions with the university and events team to explore future options, but parking in this area can be challenging, so we recommend planning ahead.​

Burnsall House, Coventry: While there’s no on-site parking, most surrounding streets offer a mix of free and permit-based on-street parking. Once you’ve moved in and updated your vehicle insurance to the Coventry address, you should be eligible to apply for a resident parking permit via the local council. These usually cost around £10–£15 per year. We’re also exploring whether we can streamline this process for you—more to come!​

Burley Studios, Leeds: There is no on-site parking available. However, nearby options include:​

Burley Road Car Park (LS3 1BS): A surface car park ideal for short stays, open Monday to Saturday 08:00–22:00, and Sunday 10:00–22:00.​
Visit Leeds

JustPark: Offers reservable parking spaces near Burley Park Station, including private driveways and off-street options. Prices start from £2 per day. ​
JustPark

Trapezium, Leeds: Trapezium has two on-site parking spaces; however, both are currently unavailable. Nearby parking options include:​

Burley Road Car Park (LS3 1BS): A surface car park suitable for short-term parking.​

Q-Park The Light (LS1 8TL): A multi-storey car park located in the city centre, offering 402 spaces and open 24/7. ​

Trinity Leeds Car Park (LS1 5AT): Provides 630 spaces, including 14 accessible bays, and is open 24/7. ​
Trinity Leeds

There’s no curfew, but we do ask you to be considerate—especially late at night. Keep noise down and look out for your neighbours.

Yes—our team is here during office hours and we have an out-of-hours support line for anything urgent.

You must be a full-time student to live with us. You can book with us whether you have a conditional or unconditional offer. Please be aware of our cancellation policy prior to booking if your place at university is not yet confirmed.

No pets of any kind are permitted at LUNA Students, except registered assistance dogs.

Yes, you require a TV licence if you watch, stream, or record programmes, including catch-up services like iPlayer. This applies to any device you use to watch programmes.

If you are a qualifying full-time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate, which your university can arrange.

Your contents are insured! Don’t forget to register with Howden for Students to access your cover.

You would need to make a formal request to the accommodation team of your property. Room moves are subject to availability and, if approved, you will be issued new documents confirming the details of the room move.

Good news, you don’t need to move during the holiday periods; the room is yours for the full contract period.

Of course, you may have up to 3 visitors in your accommodation at any one time. Overnight guests are also welcome, though only one overnight guest at a time for a total of 2 nights in the same week.

Yes, most LUNA properties have a secure bike store that is free to use by all residents. It’s advisable to use a solid ‘D’ shaped lock as extra security.

E-Scooters are not permitted in any area of LUNA properties or grounds.

At LUNA, we go beyond just great rooms. Our all-inclusive rent covers the essentials, our events bring people together, and our team is always on hand to support you. Whether it’s a studio or shared flat, your space is designed to help you settle in and connect.

As a guarantor, you’re agreeing to take financial responsibility if the student is unable to pay their rent or causes damage to their room. You’ll need to provide proof of ID and income and must be based in the UK.

Let us know as soon as possible. We’re committed to creating a safe, inclusive and supportive environment. Whether your child needs help with accessibility, wellbeing or anything else, we’ll do our best to assist and can also connect you with external services if needed.