Cancellation Policy

Bookings for Academic Year 2025/26

Cancellation within 7-Day Cooling Off Period

If you wish to cancel your booking you may do so in writing or by sending an email directly to the Property Team within 7 days of signing your tenancy agreement. If you decide to cancel your accommodation booking within these 7 days, you will receive a full refund of your deposit. You can cancel your tenancy agreement for up to 7 days after the date of your booking (the Initial Cancellation Period). For bookings made from 1st August to 30th September ahead of the academic year the booking is for, the Initial Cancellation Period reduces to 3 days.

1. Unless the Tenancy Agreement has already commenced (meaning the Tenancy Start Date is on or before the date the Tenancy Agreement is dated) you may cancel your Tenancy Agreement (by giving us written notice of cancellation) at any time during the period ending on the date 7 days after the date we confirm your booking is complete (the “Initial Cancellation Period”). If you cancel the Tenancy Agreement during the Initial Cancellation Period, we will make no charge and will return to you your Deposit in full.

Cancellation beyond the 7-Day Cooling Off Period

If you wish to cancel your booking beyond the 7-day cancellation period, the below is applicable.

Outside the Initial Cancellation Period, you will remain liable for the rental monies due under the Tenancy Agreement for the whole of the Tenancy Period or until a replacement tenant (who is satisfactory to the Landlord) is found for your Room.

Where the replacement tenant is satisfactory and completed their agreement, we will release you from your tenancy with effect from the start date of the new agreement with the replacement tenant.

Any overpaid rent will be returned in full to you, your deposit will be returned less any deductions – after inspection of your room for cleaning or damages.

The entering into a new tenancy agreement with a replacement tenant will be entirely at the discretion of the Landlord/Management Company.

No Visa/ No Pay:

If you secure your accommodation and you are no longer able to attend the affiliated University due to having your visa rejected, we will cancel your booking without penalty, if you send us a copy of the visa rejection letter within 48 hours of it being issued. Cancellations will only be accepted prior to 1st August 2025. Applicable for 25/26 bookings only.

No Grades?

If you secure your accommodation and you are no longer able to attend the affiliated University due to not achieving the required grades, we will cancel your booking without penalty, subject to you sending a copy of the University rejection letter to your residence email address within 48 hours of it being issued. Cancellations will only be accepted prior to 14th August 2025. Applicable for 25/26 bookings only.

Illness/Extenuating Circumstances

If you wish to leave the accommodation due to illness or any extenuating circumstances, this is assessed on a case-by-case basis. The request to cancel must be made in writing or via email at point of contact and you should provide relevant material to support your release. Until a decision has been made by the property team, you remain liable for all accommodation fees. If a tenancy release is not granted, you will be required to find a suitable replacement person before you are released from your tenancy. If you are granted a tenancy release, your deposit will be returned to you (minus any deductions relating to the condition of the property upon your departure) and any overpaid rent.